Everyday Simulations

Everyday Simulations

EVERYDAY SIMULATIONS WRITER: ANSSI SALMI, DISSERTATION RESEARCHER The purpose of the simulations is to mimic reality The goal of the simulation exercise So in practice, they work as a training ground for various things and phenomena. The person in the simulation is...
Customer Service in 2021

Customer Service in 2021

CUSTOMER SERVICE, BEFORE AND NOW CUSTOMER SERVICE IN 2021 WRITER: VILLE MÄKELÄ You’ve certainly been in a situation where you’re trying to call a company’s customer service to get an answer to your question about a product you purchased. If your matter...